All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates (UK)
£3.99 for orders up to and including £99 (All UK Addresses)
Free Delivery for orders of £100 and over (All UK Addresses)
We currently do not offer international shipping (outside of the UK)
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
For our full returns policy click below
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com